To make a complaint, please follow the steps below:
You can return the product in following conditions:-
- Invoice needed
- Box and other packaging(if used)
- Labels, cards(if it is contained)
- Unused, unwashed, without any defect and original condition
In above all points if any condition is unsatisfied we are not able to return the product.
Procedure of return -
You can simply call us or send mail to us. Our team response you as soon as possible regarding pickup time. Our logistic partner will pick up within 5 days after your request. In any case your address is different or courier fails to find your address or you were not at your location cases like doors locked, address misguided. You have to pay extra courier charge at the time of replacement.
replacements of product -
When we received return product. We will check the condition of product it should be unused undamaged or original with invoice and other packaging and cards and other as mentioned in above points. We simply mail you when replaced product is shipped. If you don’t want replacement then we will pay you through cheque.
In case replacement is not available we will repay your money by cheque or bank transfer.
Note- replacements and returns took 15 days after we received the product by you. If we received product without any of mentioned things like invoice, package and cards(if any) and if it seems used, damaged because of misuse or stretched unnecessary and if it is not in original condition, we will not able to refund or replacement. If you want the same product back, we are happy to send you back but it can take shipping charge extra.